Royal Hainaut Spa & Resort Hotel

Superbe hôtel. Très belle piscine. Le personnel est à votre service et aimable que ce soit à l'accueil ou dans les restaurants/bar. La chambre était également agréable si ce n'est qu'il faut un peu de temps pour la chauffer étant donné la hauteur du plafond. Gros soucis de facturation pour nous car l'hôtel nous a débité le solde du séjour alors que tout avait été réglé lors la réservation. Après plusieurs réclamations à l'hôtel, trip.com est intervenu pour régler efficacement le problème.

酒店是翻新建築的概念非常有趣.房間浴室很大，但非乾濕分離，走水的設計不太合理，而且因為身處硬水區，洗頭的經歷不太愉快. 但服務同埋其他的設施都不錯！

We really enjoyed our stay at the Royal Hainaut Spa & Resort Hotel! Thank you very much and see you soon!!

We were dissapointed by the quality of the treatments, and avoid the pool on weekends : it is overcrowded and noisy, children friendly. Not what we expected from a relaxing Spa getaway.

I wanted to love this place! I wouldn’t have traveled to the middle of nowhere had I thought I would have had un unsatisfactory visit. My expectation was to have a relaxing spa weekend. I went directly to the spa for my first service after check in. The staff were very warm and friendly but I was very disappointed with the facial. I paid 110€ basically for mud to sit and dry on my face for an hour. No shoulder massage during. After the spa was dinner time. I emailed 4 days before my arrival for a reservation. I was told to wait 30 min when I arrived there was only one other table. The food was another disappointment but based on other reviews I read this wasn’t a big surprise. I started with a cold eggplant parmigiana really lacking flavor, the pasta was a heavy butter sauce overly salty. Well, time for a good nights rest. I tuck into my suit which I paid to for an upgrade. The bed was too firm for my backs liking. I woke the next day with a painful back I thought I would go to the spa for a massage but based on the previous day thought I would be left with another disappointment. I decided to call it quits and check out early. As a compensation to not leave I was offered a complimentary cheese board. I really didn’t feel like stuffing myself with cheese after this disappointing stay so I left the cheese behind packed my bags and headed out of town. Overall, the hotel has potential to be great. The renovations were beautifully done. Perhaps lacking a bit of soul with the decorations but with proper management and design a well trained spa team it could be great. Wish you the best but this time was a big flop.